The hours of work arrangements for support staff are set out in the Part D, Hours of Work in the Support Staff Agreement 2010 and the Hours of Work for Support Staff Guidelines (HR Manual 4.1). Support staff should discuss their workload with their supervisors as part of the performance and development process.
The Hours of Work for Support Staff are available in pdf format from Section 4 of the HR Manual or web format by clicking on the appropriate subject below. The guidelines must be read in conjunction with Part D of the Agreement.
- Summary of Hours of Work Arrangements (Section 2)
- Four-week work cycle (Section 3)
- Hours of work models (Section 4)
- Flexible hours options (Section 5)
- Overtime (Section 6)
- Meal breaks and rests (Section 7)
- On-call (Section 8)
- Casual staff (Section 9)
- Authorities and Accountabilities (Section 10)
- Table: Summary of Hours of work models and flexible hours options (PDF Download)
All support staff work a four-week work cycle. Full-time staff will work 140 hours over the four-week work cycle. Part-time and casual staff will work a pro-rata number of hours over the four-week work cycle (eg a part-time staff member who is employed as 0.5 of full-time will work for 70 hours over the four-week work cycle). For further information about the four week work cycle, refer to Section 3 of this document.
Support staff work according to one of the following three hours of work models:
- Standard Day Work
- Shift Work
- Alternative Hours Arrangements.
Staff are designated as either Standard Day Staff or Shift Workers, usually on appointment, but can be granted approval to work on Alternative Hours Arrangements on a temporary or on-going basis. Refer to Section 4 for further information about work models.
Full-time or part-time support staff who work in accordance with any of the above work models may, subject to the agreement of their supervisor, work under one of two Flexible Hours Options:
- Rostered Day Off Scheme
- Flexitime Scheme.
Casual staff are not eligible to participate in the Flexible Hours Options. Refer to Section 5 for further information on Flexible Hours Options.
Support staff who work in accordance with any of the above work models may be required to work reasonable overtime. A supervisor must approve overtime or time in lieu of overtime normally in advance of the additional hours being performed. For further information about overtime or time in lieu of overtime refer to Section 6.
A minimum engagement period may apply to casual staff. Casual staff have access to a fourth work model called an Agreed Hours Arrangement. Casual staff may request and be granted approval to work an Agreed Hours Arrangement to allow them to perform their work at times which suit their personal circumstances. The way that the hours of work arrangements (including overtime) apply to casual staff is set out in Section 9.